Helpdesk

KJ Tait Facilities operate a 24/7 Helpdesk facility which responds to all reactive calls at properties managed by KJ Tait Facilities. The main function of the Helpdesk is to provide a central point of contact for Building Managers to direct all queries and issues relating to their property. The Helpdesk will identify the requirements of each call logged and allocate appropriate resources to action any task raised. The main elements of the Helpdesk and potential benefits are detailed below:

 

• Logs all reactive maintenance tasks

• Instruct and monitor progress of all contractors

• Measure performance of contractors against agreed SLAs

• Maintains database of all lists associated with reactive works

• Management and review of all contractor quotations

• Planned Maintenance Monitoring

• Web portals available to end user to view all activity.

 

 Benefits

• Traceability of all calls logged

• Identify fault trends

• Provide bespoke reports

• One point of contract for all M&E issues

• Cost database assists with future budget preparation.